Shipping policy

Shipping Policy

Last Updated: September 27, 2026

Thank you for shopping with ScentLegacy. We want to make sure your order arrives safely and on time.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.

Orders are not processed or shipped on weekends or U.S. holidays. Processing times may be longer during holidays, promotions, or periods of high order volume.

2. Shipping Times

After your order has been processed, shipping times generally depend on the shipping method selected at checkout.

Estimated delivery times are provided during checkout and are not guaranteed. Delays may occur because of weather, carrier issues, holidays, incorrect addresses, or other circumstances outside ScentLegacy’s control.

3. Shipping Locations

ScentLegacy currently ships within the United States to locations available at checkout.

International shipping may become available in the future.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout based on the destination, package size, weight, and shipping method selected.

Any available free-shipping promotions will be clearly stated on the website.

5. Tracking Information

Once your order has shipped, you will receive tracking information when available.

Please use the tracking information provided to monitor your package.

6. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you enter an incorrect address, please contact ScentLegacy as soon as possible. We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been shipped.

ScentLegacy is not responsible for orders delivered to an incorrect address provided by the customer.

7. Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is handled by the carrier.

If tracking shows that your package was delivered but you cannot locate it, please first check around your delivery location and contact the shipping carrier.

ScentLegacy will work with you when possible to help resolve shipping issues, but we cannot guarantee replacement or refunds for packages confirmed as delivered.

8. Damaged Packages

If your order arrives damaged, please contact ScentLegacy as soon as possible and provide photographs of the package and product.

We will review the situation and determine the appropriate resolution.

9. Contact Us

If you have questions about shipping or your order, please contact us:

ScentLegacy
New York, USA
Email: Cissemakhtar52@gmail.com